Welcome to HDNETRO INFORMATION TECHNOLOGY CONSULTANTS – FZE („HDNETRO”, „we”, „us”, or „our”). These Terms of Service („Terms”) govern your use of our IT consulting services and website. By engaging our services or using our website, you agree to be bound by these Terms.

1. Company Information

Legal Entity: HDNETRO INFORMATION TECHNOLOGY CONSULTANTS – FZE

License Number: 100038

License Type: Professional – Free Zone Establishment (FZE)

Jurisdiction: Dubai, United Arab Emirates

Registered Office: Flexi Desk, DUQE Square Business Center, Quarter Deck, Mina Rashid, QE2, Dubai, UAE

2. Services Offered

HDNETRO provides professional information technology consulting services, including but not limited to:

• IT Infrastructure Consulting: Infrastructure design, network architecture, and server optimization
• Cybersecurity Services: Security assessments, implementation, and monitoring
• Data Management: Backup, recovery, and data optimization services
• IT Consultancy: Strategic technology guidance and planning
• Managed IT Services: Complete IT infrastructure management and support
• Multi-function Services: Network setup, software integration, and technical support

3. Service Agreement

3.1 Engagement

Services are provided under specific service agreements or statements of work (SOW) that outline the scope, deliverables, timelines, and pricing. All service agreements must be signed by both parties before work commences.

3.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. Changes to active service agreements require mutual written consent.

3.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Timely response to requests for information or decisions
• Maintaining appropriate backups of critical data
• Ensuring authorized personnel are available for consultations
• Compliance with all applicable laws and regulations

4. Fees and Payment

4.1 Pricing

Service fees are outlined in individual service agreements or statements of work. All prices are quoted in US Dollars (USD) or UAE Dirhams (AED) unless otherwise specified.

4.2 Payment Terms

• Payment terms are specified in each service agreement
• Standard payment terms are net 30 days from invoice date
• Late payments may incur interest charges as permitted by UAE law
• We reserve the right to suspend services for non-payment

4.3 Additional Costs

Unless otherwise agreed in writing, clients are responsible for:

• Third-party software licenses and subscriptions
• Hardware and equipment purchases
• Travel expenses for on-site services (if applicable)
• Any out-of-scope work requested by the client

5. Intellectual Property

5.1 Ownership

All intellectual property rights in custom solutions, documentation, and deliverables created specifically for a client under a service agreement shall be transferred to the client upon full payment, unless otherwise specified.

5.2 Pre-existing Materials

HDNETRO retains all rights to pre-existing methodologies, frameworks, tools, and general knowledge used in delivering services.

5.3 Trademarks

HDNETRO’s name, logo, and trademarks remain the exclusive property of HDNETRO INFORMATION TECHNOLOGY CONSULTANTS – FZE.

6. Confidentiality

6.1 Confidential Information

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement.

6.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of the receiving party
• Was rightfully known prior to disclosure
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

7. Data Protection and Privacy

We are committed to protecting your data and privacy. Our data handling practices are detailed in our Privacy Policy. We comply with applicable data protection laws, including GDPR where applicable.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed with reasonable skill and care consistent with industry standards. This warranty is valid for 30 days from service delivery.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, ALL SERVICES ARE PROVIDED „AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

We shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from client’s failure to follow recommendations
• Third-party products or services
• Force majeure events beyond our reasonable control

10. Indemnification

Client agrees to indemnify and hold HDNETRO harmless from any claims, damages, or expenses arising from:

• Client’s breach of these Terms
• Client’s violation of applicable laws or regulations
• Client’s use of our services in a manner not authorized
• Claims that client-provided materials infringe third-party rights

11. Term and Termination

11.1 Term

These Terms remain in effect for the duration of any active service agreement between HDNETRO and the client.

11.2 Termination for Convenience

Either party may terminate a service agreement with 30 days written notice. Client remains responsible for payment of services rendered up to the termination date.

11.3 Termination for Cause

Either party may terminate immediately for material breach if the breach is not cured within 15 days of written notice.

11.4 Effect of Termination

Upon termination:

• Client must pay all outstanding invoices
• We will return or destroy client confidential information as requested
• Client must cease use of any HDNETRO materials or intellectual property
• Provisions regarding confidentiality, intellectual property, and liability survive termination

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, labor disputes, government actions, internet failures, or pandemics.

13. Independent Contractor

HDNETRO is an independent contractor and not an employee, agent, or partner of the client. Nothing in these Terms creates an employment, agency, or partnership relationship.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC) where applicable.

14.2 Dispute Resolution

Any disputes shall first be attempted to be resolved through good faith negotiations. If unsuccessful within 30 days, disputes shall be resolved through:

• Mediation: Non-binding mediation in Dubai, UAE
• Arbitration: If mediation fails, binding arbitration under DIFC-LCIA Arbitration Centre rules
• Jurisdiction: Courts of Dubai, UAE shall have exclusive jurisdiction

15. General Provisions

15.1 Entire Agreement

These Terms, together with any signed service agreements, constitute the entire agreement between the parties regarding services.

15.2 Amendments

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of services after changes constitutes acceptance.

15.3 Assignment

Client may not assign rights or obligations under these Terms without our written consent. We may assign to affiliates or in connection with a merger or acquisition.

15.4 Severability

If any provision is found unenforceable, the remaining provisions shall continue in full force and effect.

15.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.6 Notices

All notices must be in writing and sent to:

• Email: sales@hdnet-tech-fze.com
• Address: Flexi Desk, DUQE Square Business Center, Quarter Deck, Mina Rashid, QE2, Dubai, UAE

16. Website Use

16.1 Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the website
• Interfere with or disrupt the website or servers
• Transmit viruses, malware, or harmful code
• Collect or harvest information about other users
• Reproduce, duplicate, or copy any part of the website without permission

16.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of third-party sites.

17. Support and Maintenance

17.1 Support Hours

Standard support is available Monday through Friday, 9:00 AM to 6:00 PM GST, excluding UAE public holidays.

17.2 Emergency Support

24/7 emergency support is available for managed service clients as specified in their service agreements.

17.3 Response Times

Response times vary based on service level agreements (SLAs) and are specified in individual service contracts.

18. Service Level Agreements (SLA)

Specific SLAs, including uptime guarantees, response times, and performance metrics, are detailed in individual service agreements. SLA credits, if applicable, are the sole remedy for SLA breaches.

19. Compliance and Certifications

HDNETRO maintains industry-standard practices and complies with relevant regulations. We may hold various certifications which will be disclosed upon request.

20. Contact Information