Frequently Asked Questions
If you can’t find your answer here, our docs or support team are one click away.
Themes
Can I use a HDNETRO theme on multiple client sites?
Yes. All our themes are licensed under GPL v2+, which lets you use them on unlimited sites, including client projects.
Are theme updates free forever?
Yes. A theme purchase is one-time payment with lifetime updates. You’ll never be asked to renew your license to keep getting updates.
Is support included?
Yes, for the first 12 months. After year one you can renew priority email support at 50% of the original theme price, or use community documentation freely.
Can I customize the theme?
Absolutely. You can edit any file. We recommend using a child theme so customizations survive updates — our docs include a starter child theme.
Maintenance
How do I add a site to maintenance?
After subscribing, you’ll get access to your customer dashboard at client.hdnet-tech-fze.com. Add each site by installing our companion plugin and pasting your connection key.
Will updates break my site?
Before publishing any update, we run an automated visual regression test (homepage + 3 critical pages). If a major DOM change is detected, the update is paused and you’re notified. Our success rate is over 99.6%.
Where are backups stored?
Daily backups are encrypted and stored on AWS S3 in eu-west-1 with 30-day retention. You can download or restore any backup from your dashboard with one click.
Can I cancel anytime?
Yes. Cancellation is one click from your dashboard. You keep service until the end of your current billing period; no pro-rata refunds apply.
Billing & Refunds
Who processes the payment?
All transactions go through Mamo Pay (mamopay.com), our Merchant of Record. Mamo Pay handles VAT/GST collection for your country, currency conversion and payment compliance.
What’s your refund policy?
14 days for one-time theme purchases, no questions asked. Read the full Refund Policy for subscription terms.
Do you offer agency discounts?
Yes. If you need maintenance for more than 10 sites, contact us for volume pricing.